So You’re On The Overnight Shift Ch.3: Conflict Management.

Now that you’re familiar with the basics of the employer and employee relationship and, assumingly, you haven’t ran off yet, it’s time to learn about some other important relationships and how they can go horrifyingly wrong.

Sometimes, no matter how stellar your service is, there will be conflict with your customers. This is natural, especially at the time when the body is desperate for REM sleep and a chemical reset. We hope that our tips will help you come out of these conflicts with everyone satisfied and no one injured. Continue reading

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